Log in issue with El Capitan NOT fixed

All I get even after a restart is the wait spiral. How do I get a fix or my $10 back? Oh, and your “if you need support” link only goes to a place where I can buy other apps unless you have the link not so visible. Nice, how very Micro Soft of you.

JaCrazy088 about Flix: a third party Netflix app, v1.0.8